Remote IT Support

Remote Support

Click on one of the below links to download our remote support tool. Once downloaded, run the application and tell us your Partner ID and password to initiate a support session.
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Click on the link below to raise a ticket in our helpdesk.
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Backups

Want to keep your business afloat in a crisis?

Did you know that:

44% of data loss is caused by mistaken deletion, system crash, or software corruption.

14% of data loss occurs due to malware infections.

50% of hard drives die within 5 years.

36% of data loss is customer information and financial data.

Your backups are only as good as your last test restore

Many businesses think that their IT support department or partner take care of their backups, but in truth many don’t even monitor whether they have completed successfully or not. Even if they have completed ok, there is no guarantee that restoration of data and systems are possible.

What can you do to ensure complete availability should a recovery objective arise? PurpleJelly conduct regular service visits as part of our support plans where we check the validity of your backups and restore data as a test. We also provide additional backup services to help keep your peace of mind, which are also proactively monitored.

With PurpleJelly Backup Services, you get:

Incredibly fast backup and restore with up to a 5gb/min throughput

Military grade data protection

Easily scalable to meet your needs

Fully hosted offsite and secured

For more information please get in contact with us