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Click on one of the below links to download our remote support tool. Once downloaded, run the application and tell us your Partner ID and password to initiate a support session.

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GDPR – Respecting your privacy

GDPR – Respecting your privacy

You may have heard about the new General Data Protection Regulation (“GDPR”), that comes into effect May 25, 2018. To help comply with GDPR consent requirements, we need to confirm that you would like to continue to receive communication from us.

When you share your personal data with us, we treat it with care and take our responsibility to protect it seriously. That’s why we’ve just updated our privacy notice to better communicate how we handle your personal data.

If you would like to know what we have put in place to be ready for GDPR day, please take a look at our policies below.

Our Privacy Notice will clarify how we collect, share and retain personal data, including:


  • your rights in relation to your personal data under relevant data protection law
  • our policies for retaining personal data

If you have any questions regarding our GDPR policies, please get in touch with one of our DPO’s via email at [email protected]


The PurpleJelly Team