Items listed with a ♢ are customisable, a tick indicates the item is included, a cross indicates it is not.
| Technical | |
| Service level agreement | 2 Hours |
| Malware cleanups | 6 hours P/M |
| Telephone and remote support | Unlimited |
| 24 x 7 Proactive server monitoring | |
| 24 x 7 Proactive workstation monitoring | |
| Server support | |
| PC & Mac support | |
| Unlimited on-site support | |
| Operating system rebuilds | |
| Maintenance | |
| Service visits | |
| Operating system patching | |
| Hardware firmware patching | |
| Managed 3rd party software patching | |
| Managed anti-virus | |
| Managed web filtering | |
| Managed e-mail security | |
| Managed backup | |
| Backup & restore test | |
| Management | |
| Service review visits | 1 per year |
| Follow and track support tickets anywhere | |
| No call-out charges | |
| Monthly incident reports | |
| Full site audit | |
| Software asset management | |
| Fully outsourced IT Dept | |
| Extras | |
| Managed renewals | |
| Managed internet connection | |
| Domain hosting | |
| Mobile device management | |
| Technical | |
| Service level agreement | 2 Hours |
| Malware cleanups | 6 hours P/M |
| Telephone and remote support | Unlimited |
| 24 x 7 Proactive server monitoring | |
| 24 x 7 Proactive workstation monitoring | |
| Server support | |
| PC & Mac support | |
| Unlimited on-site support | ♢ |
| Operating system rebuilds | ♢ |
| Maintenance | |
| Service visits | ♢ |
| Operating system patching | |
| Hardware firmware patching | |
| Managed 3rd party software patching | ♢ |
| Managed anti-virus | ♢ |
| Managed web filtering | ♢ |
| Managed e-mail security | ♢ |
| Managed backup | ♢ |
| Backup & restore test | ♢ |
| Management | |
| Service review visits | ♢ |
| Follow and track support tickets anywhere | |
| No call-out charges | |
| Monthly incident reports | |
| Full site audit | ♢ |
| Software asset management | ♢ |
| Fully outsourced IT Dept | ♢ |
| Extras | |
| Managed renewals | |
| Managed internet connection | ♢ |
| Domain hosting | ♢ |
| Mobile device management | ♢ |
| Technical | |
| Service level agreement | 2 Hours |
| Malware cleanups | 6 hours P/M |
| Telephone and remote support | Unlimited |
| 24 x 7 Proactive server monitoring | |
| 24 x 7 Proactive workstation monitoring | |
| Server support | |
| PC & Mac support | |
| Unlimited on-site support | |
| Operating system rebuilds | |
| Maintenance | |
| Service Visits | 4 per year |
| Operating system patching | |
| Hardware firmware patching | |
| Managed 3rd party software patching | |
| Managed anti-virus | |
| Managed web filtering | |
| Managed e-mail security | |
| Managed backup | |
| Backup & restore test | |
| Management | |
| Service review visits | 4 per year |
| Follow and track support tickets anywhere | |
| No call-out charges | |
| Monthly incident reports | |
| Full site audit | |
| Software asset management | |
| Fully outsourced IT Dept | |
| Extras | |
| Managed renewals | |
| Managed internet connection | |
| Domain hosting | |
| Mobile device management | |
| Assist IT | Flex IT | Managed IT | |
|---|---|---|---|
| Technical | |||
| Service level agreement | 2 Hours | 2 Hours | 2 Hours |
| Malware cleanups | 6 hours P/M | 6 hours P/M | 6 hours P/M |
| Telephone and remote support | Unlimited | Unlimited | Unlimited |
| 24 x 7 Proactive server monitoring | |||
| 24 x 7 Proactive workstation monitoring | |||
| Server support | |||
| PC & Mac support | |||
| Unlimited on-site support | ♢ | ||
| Operating system rebuilds | ♢ | ||
| Maintenance | |||
| Service visits | ♢ | 4 per year | |
| Operating system patching | |||
| Hardware firmware patching | |||
| Managed 3rd party software patching | ♢ | ||
| Managed anti-virus | ♢ | ||
| Managed web filtering | ♢ | ||
| Managed e-mail security | ♢ | ||
| Managed backup | ♢ | ||
| Backup & restore test | ♢ | ||
| Management | |||
| Service review visits | 1 per year | ♢ | 4 per year |
| Follow and track support tickets anywhere | |||
| No call-out charges | |||
| Monthly incident reports | |||
| Full site audit | ♢ | ||
| Software asset management | ♢ | ||
| Fully outsourced IT Dept | ♢ | ||
| Extras | |||
| Managed renewals | |||
| Managed internet connection | ♢ | ||
| Domain hosting | ♢ | ||
| Mobile device management | ♢ | ||
| Technical | |
| Service level agreement | 2 Hours |
| Malware cleanups | 6 hours P/M |
| Telephone and remote support | Unlimited |
| 24 x 7 Proactive server monitoring | |
| 24 x 7 Proactive workstation monitoring | |
| Server support | |
| PC & Mac support | |
| Unlimited on-site support | |
| Operating system rebuilds | |
| Maintenance | |
| Service visits | |
| Operating system patching | |
| Hardware firmware patching | |
| Managed 3rd party software patching | |
| Managed anti-virus | |
| Managed web filtering | |
| Managed e-mail security | |
| Managed backup | |
| Backup & restore test | |
| Management | |
| Service review visits | 1 per year |
| Follow and track support tickets anywhere | |
| No call-out charges | |
| Monthly incident reports | |
| Full site audit | |
| Software asset management | |
| Fully outsourced IT Dept | |
| Extras | |
| Managed renewals | |
| Managed internet connection | |
| Domain hosting | |
| Mobile device management | |
| Technical | |
| Service level agreement | 2 Hours |
| Malware cleanups | 6 hours P/M |
| Telephone and remote support | Unlimited |
| 24 x 7 Proactive server monitoring | |
| 24 x 7 Proactive workstation monitoring | |
| Server support | |
| PC & Mac support | |
| Unlimited on-site support | ♢ |
| Operating system rebuilds | ♢ |
| Maintenance | |
| Service visits | ♢ |
| Operating system patching | |
| Hardware firmware patching | |
| Managed 3rd party software patching | ♢ |
| Managed anti-virus | ♢ |
| Managed web filtering | ♢ |
| Managed e-mail security | ♢ |
| Managed backup | ♢ |
| Backup & restore test | ♢ |
| Management | |
| Service review visits | ♢ |
| Follow and track support tickets anywhere | |
| No call-out charges | |
| Monthly incident reports | |
| Full site audit | ♢ |
| Software asset management | ♢ |
| Fully outsourced IT Dept | ♢ |
| Extras | |
| Managed renewals | |
| Managed internet connection | ♢ |
| Domain hosting | ♢ |
| Mobile device management | ♢ |
| Technical | |
| Service level agreement | 2 Hours |
| Malware cleanups | 6 hours P/M |
| Telephone and remote support | Unlimited |
| 24 x 7 Proactive server monitoring | |
| 24 x 7 Proactive workstation monitoring | |
| Server support | |
| PC & Mac support | |
| Unlimited on-site support | |
| Operating system rebuilds | |
| Maintenance | |
| Service Visits | 4 per year |
| Operating system patching | |
| Hardware firmware patching | |
| Managed 3rd party software patching | |
| Managed anti-virus | |
| Managed web filtering | |
| Managed e-mail security | |
| Managed backup | |
| Backup & restore test | |
| Management | |
| Service review visits | 4 per year |
| Follow and track support tickets anywhere | |
| No call-out charges | |
| Monthly incident reports | |
| Full site audit | |
| Software asset management | |
| Fully outsourced IT Dept | |
| Extras | |
| Managed renewals | |
| Managed internet connection | |
| Domain hosting | |
| Mobile device management | |
