Remote IT Support

Remote Support

Click on one of the below links to download our remote support tool. Once downloaded, run the application and tell us your Partner ID and password to initiate a support session.
Windows
Mac

Raise a Support Ticket

Click on the link below to raise a ticket in our helpdesk.
Create a Ticket

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Call Now! 01252 856 230

 

IT Support Plans

We provide totally unlimited IT Support plans to our clients. Our aim is to be able to provide not just standard IT Support plans, but to be able to offer a totally flexible support offering that will be tailored to your own very specific set of needs.

 

The following IT Support Plan shows the main features of our current support set.

Items listed with a are customisable, a tick indicates the item is included, a cross indicates it is not.

Technical
Service level agreement 2 Hours
Malware cleanups 6 hours P/M
Telephone and remote support Unlimited
24 x 7 Proactive server monitoring
24 x 7 Proactive workstation monitoring
Server support
PC & Mac support
Unlimited on-site support
Operating system rebuilds
Maintenance
Service visits
Operating system patching
Hardware firmware patching
Managed 3rd party software patching
Managed anti-virus
Managed web filtering
Managed e-mail security
Managed backup
Backup & restore test
Management
Service review visits 1 per year
Follow and track support tickets anywhere
No call-out charges
Monthly incident reports
Full site audit
Software asset management
Fully outsourced IT Dept
Extras
Managed renewals
Managed internet connection
Domain hosting
Mobile device management
Technical
Service level agreement 2 Hours
Malware cleanups 6 hours P/M
Telephone and remote support Unlimited
24 x 7 Proactive server monitoring
24 x 7 Proactive workstation monitoring
Server support
PC & Mac support
Unlimited on-site support
Operating system rebuilds
Maintenance
Service visits
Operating system patching
Hardware firmware patching
Managed 3rd party software patching
Managed anti-virus
Managed web filtering
Managed e-mail security
Managed backup
Backup & restore test
Management
Service review visits
Follow and track support tickets anywhere
No call-out charges
Monthly incident reports
Full site audit
Software asset management
Fully outsourced IT Dept
Extras
Managed renewals
Managed internet connection
Domain hosting
Mobile device management
Technical
Service level agreement 2 Hours
Malware cleanups 6 hours P/M
Telephone and remote support Unlimited
24 x 7 Proactive server monitoring
24 x 7 Proactive workstation monitoring
Server support
PC & Mac support
Unlimited on-site support
Operating system rebuilds
Maintenance
Service Visits 4 per year
Operating system patching
Hardware firmware patching
Managed 3rd party software patching
Managed anti-virus
Managed web filtering
Managed e-mail security
Managed backup
Backup & restore test
Management
Service review visits 4 per year
Follow and track support tickets anywhere
No call-out charges
Monthly incident reports
Full site audit
Software asset management
Fully outsourced IT Dept
Extras
Managed renewals
Managed internet connection
Domain hosting
Mobile device management
Assist IT Flex IT Managed IT
Technical
Service level agreement 2 Hours 2 Hours 2 Hours
Malware cleanups 6 hours P/M 6 hours P/M 6 hours P/M
Telephone and remote support Unlimited Unlimited Unlimited
24 x 7 Proactive server monitoring
24 x 7 Proactive workstation monitoring
Server support
PC & Mac support
Unlimited on-site support
Operating system rebuilds
Maintenance
Service visits 4 per year
Operating system patching
Hardware firmware patching
Managed 3rd party software patching
Managed anti-virus
Managed web filtering
Managed e-mail security
Managed backup
Backup & restore test
Management
Service review visits 1 per year 4 per year
Follow and track support tickets anywhere
No call-out charges
Monthly incident reports
Full site audit
Software asset management
Fully outsourced IT Dept
Extras
Managed renewals
Managed internet connection
Domain hosting
Mobile device management
Technical
Service level agreement 2 Hours
Malware cleanups 6 hours P/M
Telephone and remote support Unlimited
24 x 7 Proactive server monitoring
24 x 7 Proactive workstation monitoring
Server support
PC & Mac support
Unlimited on-site support
Operating system rebuilds
Maintenance
Service visits
Operating system patching
Hardware firmware patching
Managed 3rd party software patching
Managed anti-virus
Managed web filtering
Managed e-mail security
Managed backup
Backup & restore test
Management
Service review visits 1 per year
Follow and track support tickets anywhere
No call-out charges
Monthly incident reports
Full site audit
Software asset management
Fully outsourced IT Dept
Extras
Managed renewals
Managed internet connection
Domain hosting
Mobile device management
Technical
Service level agreement 2 Hours
Malware cleanups 6 hours P/M
Telephone and remote support Unlimited
24 x 7 Proactive server monitoring
24 x 7 Proactive workstation monitoring
Server support
PC & Mac support
Unlimited on-site support
Operating system rebuilds
Maintenance
Service visits
Operating system patching
Hardware firmware patching
Managed 3rd party software patching
Managed anti-virus
Managed web filtering
Managed e-mail security
Managed backup
Backup & restore test
Management
Service review visits
Follow and track support tickets anywhere
No call-out charges
Monthly incident reports
Full site audit
Software asset management
Fully outsourced IT Dept
Extras
Managed renewals
Managed internet connection
Domain hosting
Mobile device management
Technical
Service level agreement 2 Hours
Malware cleanups 6 hours P/M
Telephone and remote support Unlimited
24 x 7 Proactive server monitoring
24 x 7 Proactive workstation monitoring
Server support
PC & Mac support
Unlimited on-site support
Operating system rebuilds
Maintenance
Service Visits 4 per year
Operating system patching
Hardware firmware patching
Managed 3rd party software patching
Managed anti-virus
Managed web filtering
Managed e-mail security
Managed backup
Backup & restore test
Management
Service review visits 4 per year
Follow and track support tickets anywhere
No call-out charges
Monthly incident reports
Full site audit
Software asset management
Fully outsourced IT Dept
Extras
Managed renewals
Managed internet connection
Domain hosting
Mobile device management

We would love to hear from you

To find out more about our IT Support services, please call us on 01252 856230 for a quick chat. Alternatively, fill out our contact us page and we will get back to you as soon as possible.