Remote IT Support

Remote Support

Click on one of the below links to download our remote support tool. Once downloaded, run the application and tell us your Partner ID and password to initiate a support session.
Windows
Mac
ConnectWise Control

Raise a Support Ticket

Click on the link below to raise a ticket in our helpdesk.
Create a Ticket

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Call Now! 01252 856 230

 

PJ People

Simon Wheatley

Business Owner & CFO

Simon is the co-founder of PurpleJelly, developing the business in 2007. Simon’s background is from the corporate world and is tagged with the financial side of things.

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Business IT Support Farnham - Simon - About Us
Business IT Support Farnham - Paul - About Us

Paul Malbon

Business Owner & CTO

Paul founded PurpleJelly with business partner Simon Wheatley in 2007 and comes from a technical background, having worked IT since the early 90’s.

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Josh Bleach

Customer Account Manager

Josh has been at PurpleJelly since March 2014 and has seen his role change and expand into our Client Account Manager and ensures that everyone has everything they need and are very happy with it.

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Business IT Support Farnham - Josh - About Us
Business IT Support Farnham - Mel - About Us

Mel Malbon

General Administration

Mel works on the administrative side of PurpleJelly ensuring all of our support plan paperwork is up to date.

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Pippa Wheatley

Accounts

Pippa looks after the client’s accounts whether its invoices, statements or the dreaded credit control. But to be honest most of the time she is drinking copious amounts of tea chasing the engineers for their call sheets!

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Business IT Support Farnham - Pippa - About Us

Will Young

Technical Engineer

Will is one of the newest members of the team, having joined the ranks in November 2019. He is a one-of-a-kind character, bringing joys of laughter to the office everyday.

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Jack Vince

Helpdesk Manager

Jack has been with the PJ since February 2018. He comes from a corporate IT background, after working within IT support for a US based pharmaceutical giant. Since joining PurpleJelly he has rapidly increased his skill set and now heads up our email security solutions.

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Business IT Support Farnham - Jack - About Us
Business IT Support Farnham - Matt - About Us

Matt Anderson

Technical Engineer

Matt has been with PurpleJelly since July 2018. Having previously worked at a school with 1600 pupils for 5 years, he has now broadened his knowledge and supports all critical infrastructure equipment and services.

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Liam Wright

Technical Engineer

Liam is the newest member of the team having joined the ranks in January 2019. He is a self-professed superior to all the one fingered keyboard warriors and loves a challenge or three.

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Business IT Support Farnham - Liam - About Us
Business IT Support Farnham - Adrian - About Us

Adrian Wyatt

Helpdesk Engineer

Having joined the ranks back in October 2018 Adrian has rapidly increased his knowledge on all things IT.  Being a force to be reckoned with, he is continually beating Jack at Table Football and Ethan on the Xbox.

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Ethan Butler

Helpdesk Engineer

Not only is Ethan one of the newest members of the support team, he is the youngest member. He is rapidly increasing his knowledge base on a daily basis and continually challenges Adrian at FIFA.

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Matthew Stephens

Technical Engineer

Matthew is the newest member of the team, having joined the ranks in January 2020.

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