People don’t just switch IT support providers for the sake it
Break ups are hard but there’s no point investing in a relationship if it’s no longer the right fit. Many businesses fear that changing their IT support provider will land them on stickier ground and so put up with a substandard service from their current provider rather than taking a risk with another.
However, changing your IT support provider is not as scary or as difficult as you think. In fact, it can be easy, stress-free and well worth it.
There’s good and many a reason businesses choose to switch their IT support provider. If you tick any of the reasons listed below, it could be time to consider a change…
Technicians take hours to respond to your calls:
Service level shortfalls can occur when a help desk team is overworked or understaffed but that doesn’t mean you should be chasing for your IT problems to be fixed.
No one listens to you:
Knowing what you want from your IT infrastructure but getting something that you feel only benefits your IT Support company is plain wrong. These people work for you and whilst businesses need to make money, it shouldn’t be at the cost of your business.
Your IT support spend is too high:
While a lower cost will always gain interest and drive decisions, you cannot ignore the overall value provided by one vendor over another so it is important that you evaluate all of your business’ requirements both now and in the short, medium and long term.
Switching from one IT support provider to another can seem like a daunting process but it could save you valuable time and money. If you’re unhappy with your current IT provider, it’s worth shopping around and looking for a company that will meet your needs. You need to employ a team that understands your business needs and responds to your queries quickly and effectively.
Your business has changed and your existing contract is no longer adequate:
For example; your business has grown well, and the IT Support you received from your small IT Support company just doesn’t perform as well as it did. As nice a team as they might be, you wouldn’t employ substandard employees so why accept it from professional outsourced IT Support?
Your internet connection is always failing:
Your right in the middle of an important deadline and your internet keeps going down.
Your current provider isn’t keeping up to date with changes in the industry:
You’re interested in using new technologies, but your existing IT support provider seems to be stuck in the dark ages and doesn’t know the answers to any of your questions.
Whether you need business IT support, robust security solutions or cloud computing technology, let PurpleJelly take care of it so you spend less time worrying about IT and more time focusing on what you and your business does best.