Remote IT Support

Remote Support

Click on one of the below links to download our remote support tool. Once downloaded, run the application and tell us your Partner ID and password to initiate a support session.

Raise a Support Ticket

Click on the link below to raise a ticket in our helpdesk.
Create a Ticket

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What our wonderful customers say about us
PurpleJelly Business IT Support in Farnham - Holden Granat

Holden Granat

PurpleJelly took over the maintenance of our IT systems about a year ago. We are a small organisation and IT at times can seem to be a very strange world with rules and procedures alien to us!


PurpleJelly have helped us work through various issues from specialised tax and accounting software to synchronising blackberries, making the IT world seem a little less confusing. Their prompt service is very much appreciated.


PurpleJelly are a friendly, competent and professional company we have no hesitation in recommending to others.

Grierson Dickens

PurpleJelly took over from our existing IT service providers in 2010 when they left the market.


Admittedly, they were a hard act to follow but after a “settling in period” PurpleJelly have proved to be proactive, very much on the case on the few occasions that things have gone wrong and demonstrated that they are open to and act on feedback to continually improve their service.

PurpleJelly Business IT Support in Farnham - Grierson Dickens
PurpleJelly Business IT Support in Farnham - Eurofilm


We have used PurpleJelly for years now, and in that time we have found the company to be friendly, reliable and helpful in all matters whether it be big or small.


We are very happy with the service they provide on a daily basis and will always be on hand to sort any issues we have, they keep in regular contact, be it by telephone or quarterly visits to our premises whether or not we have any problems that may need dealing with.


We would recommend this company to anyone who maybe looking for a new IT company, as we have found that PurpleJelly have catered to our needs efficiently and supported us in the changes our company have been through and trust they will continue to do so.

Stedman Blower

We were looking for a local IT support team who understood our practice and was able to provide a knowledgeable & responsive service. We found this in PurpleJelly PurpleJelly have helped to ensure we have a stable platform from which to work off and if anything does go wrong they are quick to respond.

PurpleJelly Business IT Support in Farnham - Stedman Blower
Business IT Support in Alton - Lifesigns

Adventure Lifesigns Group

We have been using the services of PurpleJelly for long time now and can honestly say I no longer live in fear of my Server and PC’s going wrong.


They are always very helpful and quick to respond.

The Anaphylaxis Campaign

We had become dissatisfied with the service provided by our previous IT support company and after searching for a replacement we decided to try PurpleJelly.


We have been clients of theirs for over twelve months and what a refreshing change! They are always available to speak to us and when immediate action is required they have never let us down.


They are friendly and speak to us about technical issues in language we can understand. I would readily recommend them to others.

Business IT Support Surrey - Testimonial - The Anaphylaxis Campaign
PurpleJelly Business IT Support in Farnham - Securifix


We have been working with Purple Jelly for about 5 years now. They have been reliable, helpful, efficient and professional during the time they have managed our IT needs.


Their staff are polite and patient and will go the extra mile making their support outstanding.


As a relatively small company with no internal IT expertise this support has been and still is invaluable; we would have no hesitation in recommending their services to anyone.

The Creative Engine

Having worked with other IT solution suppliers for over 20 years, PurpleJelly are unique in their approach. They are always ready to listen carefully to our requirements. Their frank and honest response is always refreshing.


You know that you are receiving the best possible solution for your needs, not being sold an easy or profitable solution for the supplier. They treat all requests with the same impartial and honest approach; be it a large network upgrade or a quick PC fix.


I have no hesitation in recommending the PurpleJelly team to our clients, suppliers and business partners.

PurpleJelly Business IT Support in Farnham - The Creative Engine
PurpleJelly Business IT Support in Farnham - Smartershows


I have now worked for two different companies where PurpleJelly have provided IT support and found them to have an approachable friendly manner. They have resolved a number of larger ongoing issues we have had but equally are there for little day to day queries as well.


They have a timely response and have been happy to have an impartial discussion about our IT requirements whenever we have needed.