Remote IT Support

Remote Support

Click on one of the below links to download our remote support tool. Once downloaded, run the application and tell us your Partner ID and password to initiate a support session.
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Click on the link below to raise a ticket in our helpdesk.
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Testimonials

What our wonderful customers say about us

Bob Potter Leisure Ltd

We are an Independent company with 3 hotels a steakhouse and a large entertainment venue.

 

Around 4+ years ago I was tasked with finding an IT solution to meet the ever-changing need of the company and moving us from the dark ages into the modern world.

 

From the first meeting with Paul through to visiting their offices we felt we not only comfortable with his approach, knowledge and professionalism but we knew this was the right fit for us as a company.

 

PurpleJelly completely updated the hardware and software for us! 4 years down the line I can honestly say this is a company that delivers on all levels.

 

If I were to sum up the service in a few words – Friendly, Professional, Knowledgeable, Responsive!

 

The team are extremely friendly and always helpful, response to issue, is faultless to the point of surprise sometimes. This is not only my view but that of all the team. If you ever need IT solutions – PurpleJelly is the Company, you should choose.

Grierson Dickens

PurpleJelly took over from our existing IT service providers in 2010 when they left the market.

 

Admittedly, they were a hard act to follow but after a “settling in period” PurpleJelly have proved to be proactive, very much on the case on the few occasions that things have gone wrong and demonstrated that they are open to and act on feedback to continually improve their service.

PurpleJelly Business IT Support in Farnham - Grierson Dickens

Runfold Plastics

A couple of years ago Runfold Plastics chose well, engaging PurpleJelly to look after our IT (which had been a little neglected). They made things good again.

 

We spend a significant amount on our IT, so we need someone to hold our hand and have confidence in our IT support, for they do what we cannot.

 

This summer, PurpleJelly renewed our server. In short I would now not want to use anyone else for the project – there was minimal inconvenience as it was prepared and managed well throughout the installation, reflecting their general work ethic.

 

Always Polite & Professional, which is all we ask.

Stedman Blower

We were looking for a local IT support team who understood our practice and was able to provide a knowledgeable & responsive service. We found this in PurpleJelly PurpleJelly have helped to ensure we have a stable platform from which to work off and if anything does go wrong they are quick to respond.

PurpleJelly Business IT Support in Farnham - Stedman Blower
Business IT Support in Alton - Lifesigns

Adventure Lifesigns Group

We have been using the services of PurpleJelly for long time now and can honestly say I no longer live in fear of my Server and PC’s going wrong.

 

They are always very helpful and quick to respond.

The Anaphylaxis Campaign

We had become dissatisfied with the service provided by our previous IT support company and after searching for a replacement we decided to try PurpleJelly.

 

We have been clients of theirs for over twelve months and what a refreshing change! They are always available to speak to us and when immediate action is required they have never let us down.

 

They are friendly and speak to us about technical issues in language we can understand. I would readily recommend them to others.

Business IT Support Surrey - Testimonial - The Anaphylaxis Campaign
PurpleJelly Business IT Support in Farnham - Securifix

Securifix

We have been working with Purple Jelly for about 5 years now. They have been reliable, helpful, efficient and professional during the time they have managed our IT needs.

 

Their staff are polite and patient and will go the extra mile making their support outstanding.

 

As a relatively small company with no internal IT expertise this support has been and still is invaluable; we would have no hesitation in recommending their services to anyone.

The Creative Engine

Having worked with other IT solution suppliers for over 20 years, PurpleJelly are unique in their approach. They are always ready to listen carefully to our requirements. Their frank and honest response is always refreshing.

 

You know that you are receiving the best possible solution for your needs, not being sold an easy or profitable solution for the supplier. They treat all requests with the same impartial and honest approach; be it a large network upgrade or a quick PC fix.

 

I have no hesitation in recommending the PurpleJelly team to our clients, suppliers and business partners.

PurpleJelly Business IT Support in Farnham - The Creative Engine
PurpleJelly Business IT Support in Farnham - Smartershows

Smartershows

I have now worked for two different companies where PurpleJelly have provided IT support and found them to have an approachable friendly manner. They have resolved a number of larger ongoing issues we have had but equally are there for little day to day queries as well.

 

They have a timely response and have been happy to have an impartial discussion about our IT requirements whenever we have needed.