Remote IT Support

Remote Support

Click on one of the below links to download our remote support tool. Once downloaded, run the application and tell us your Partner ID and password to initiate a support session.
Windows
Mac

Raise a Support Ticket

Click on the link below to raise a ticket in our helpdesk.
Create a Ticket

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About Us

Who Are PurpleJelly?

We are Proactive IT Support specialists, based in Farnham, Surrey and have been supporting businesses since 2008.

 

We like to be different to most IT Support service providers. Our client base will demonstrate that we excel at working with all kinds of industries and businesses and do not just work on our doorstep. Our client base is spread all over the South East of England as well as the local towns and boroughs. We are all about treating each one of our customers as individual entities, understanding that no two clients are the same; all have different personalities as well as different needs.

Our Vision

To provide a reliable, trustworthy service to manage your IT infrastructure, freeing up your time to allow you to run your business.

 

To maintain a friendly and professional business relationship that promises to provide only what you need and to enhance and improve your systems.

 

Never over sell. We value your custom far too much for that.

Why Choose Us?

Cost effectiveness, value added services and reliability are often talked about by IT Support providers. We totally agree with this ethos, but we feel it is even more important that our guiding philosophy is all about partnerships. We believe that if a company chooses to invest in PurpleJelly then it’s the foundation for a long-lasting relationship.

 

Bringing immediate value to your business is imperative, and you’ll quickly get a good idea of that value with our reports and statistics.

 

Honesty is key to providing a high-level IT Support service such as ours. We will never undertake projects if we do not believe that we or the project will add value and improve your workflow. We will always sit down and talk honestly with you regarding your requirements, budgets and timescales.